Privacy Policy
Last Updated: January 15, 2025
At Advancementhq, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our services or visit our website. We operate in Taiwan and comply with the Personal Data Protection Act (PDPA) and relevant Taiwan regulations.
We're committed to transparency. If something here doesn't make sense or you have questions, reach out to us directly. We'd rather you understand what happens with your data than just scroll through legal text.
Information We Collect
When you use our website or sign up for our learning programs, we collect certain information. Some of this you give us directly, and some we gather automatically as you browse.
Information You Provide
- Contact details like your name, email address, and phone number when you fill out inquiry forms
- Learning preferences and educational background when you register for programs
- Payment information when you enroll in paid courses (processed through secure third-party providers)
- Communication records when you email us or chat with our support team
- Feedback and survey responses you choose to share with us
Information We Collect Automatically
- Device information including IP address, browser type, and operating system
- Usage patterns like which pages you visit and how long you stay
- Referral sources that show us how you found our website
- Technical data about your session to help us troubleshoot issues
Note: We don't use invasive tracking technologies. Our analytics focus on understanding general patterns, not monitoring individual behavior in creepy detail.
How We Use Your Information
Your data serves specific purposes. We don't collect things "just in case" or sell your information to random companies. Here's what we actually do with it:
- Deliver the learning programs and services you signed up for
- Send you course updates, schedule changes, and educational materials
- Process payments and maintain accurate enrollment records
- Respond to your questions and provide technical support
- Improve our website and learning content based on usage patterns
- Send occasional updates about new programs (you can opt out anytime)
- Comply with legal requirements under Taiwan law
We tailor our communications based on what you're interested in. If you're focused on front-end development, we won't spam you about backend frameworks you didn't ask about.
Data Storage and Security
We store your information on secure servers located in Taiwan and use industry-standard encryption. But let's be honest — no system is 100% secure. We do our best to protect your data through:
- SSL encryption for all data transmitted to and from our website
- Regular security audits and vulnerability assessments
- Access controls limiting who on our team can view personal data
- Secure backup systems with encrypted storage
- Employee training on data protection and privacy practices
We retain your personal data only as long as needed for the purposes outlined in this policy or as required by Taiwan law. Once you're no longer an active student and the legal retention period expires, we delete your information.
Sharing Your Information
We don't sell your data. Period. But we do share it with specific partners who help us run our services:
Service Providers
- Payment processors who handle credit card transactions securely
- Email service providers for course communications and updates
- Cloud hosting services where our platform runs
- Analytics tools that help us understand website performance
These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by Taiwan law, court order, or government regulation. This includes responding to lawful requests from authorities or protecting our legal rights.
Your Rights Under Taiwan Law
Taiwan's Personal Data Protection Act gives you specific rights over your information. You can exercise these rights by contacting us directly:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to fix inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Data Portability: Get your data in a structured format to transfer elsewhere
- Objection: Object to certain uses of your personal information
- Restriction: Request we limit how we process your data
To exercise any of these rights, email us at info@advancementhq.com with your request. We'll respond within 15 business days as required by Taiwan regulations.
You also have the right to file a complaint with Taiwan's competent authority if you believe we've mishandled your personal data.
Cookies and Tracking
We use cookies — small text files stored on your device — to make our website function properly and understand how people use it. Here's what we use:
Essential Cookies
These keep the website working. They remember your login status and maintain your session. You can't really turn these off without breaking the site.
Analytics Cookies
These help us understand which content is useful and where people get stuck. We use this data to improve the learning experience, not to track you across the internet.
Preference Cookies
These remember your settings like language preference or theme choices so you don't have to reset them every visit.
You can control cookies through your browser settings. Just know that blocking certain cookies might affect how well the website works.
Third-Party Links
Our website includes links to external resources, documentation, and tools. Once you click those links, you're on someone else's website following their privacy policy. We don't control third-party sites and aren't responsible for their practices.
Before sharing personal information on external sites, check their privacy policies. Just because we link to something doesn't mean we endorse their data practices.
Children's Privacy
Our services target adult learners and professionals. We don't knowingly collect personal information from anyone under 16. If you're a parent and believe your child has provided us with personal data, contact us immediately and we'll delete it.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active students via email and post the updated policy here with a new "Last Updated" date.
We recommend checking this page periodically if you want to stay informed about how we protect your information.
Data Retention
We keep your personal data for different periods depending on its purpose:
- Active student records: Duration of enrollment plus three years
- Financial records: Seven years as required by Taiwan tax law
- Marketing consent: Until you withdraw consent or three years of inactivity
- Support correspondence: Two years after resolution
- Website analytics: Aggregated data retained indefinitely (no personal identifiers)
After these periods expire, we securely delete or anonymize your information unless we're legally required to keep it longer.
Questions or Concerns?
If something in this policy confuses you or you want to exercise your data rights, get in touch with us. We're actual humans who will respond to your questions.